Our return policy allows you a generous window of 30 days from the date of receipt to initiate a return for your purchased item. To be eligible for a return, the item must be in its original, unused, and unworn condition, complete with the original packaging, and you will be required to provide proof of purchase.

Should you wish to proceed with a return, kindly reach out to us via email at info@o-cera.com, and we will promptly provide you with detailed instructions on how to complete the return process. Please refrain from sending the item back without prior contact, as we will not be able to accept it under such circumstances.

We strongly encourage you to inspect your item immediately upon receipt. If you notice any damage to the packaging or if you have received an incorrect item, please notify us without delay.

Upon receiving your returned item, our team will conduct a thorough evaluation. Subsequently, we will communicate with you to confirm whether a refund will be issued. In the event of a refund, the funds will be processed using the same payment method you used for the initial purchase. Please be aware that the time required for the refund to reflect in your account may vary, contingent upon the policies of your respective bank or credit card company.

Should you not receive your refund within 15 business days, we kindly request that you contact us via email at info@o-cera.com for further assistance. Your satisfaction is of utmost importance to us, and we are here to address any concerns you may have.